Terms & Conditions

Welcome to Alliance Hardware (alliancehardware.com.au). These Terms and Conditions govern your use of our website and any purchases made through our store. Please read them carefully before placing an order.

PART A: WEBSITE TERMS OF USE

1. About Alliance Hardware Your access to and use of alliancehardware.com.au (“Website”) is subject to these Terms of Use and our Privacy Policy. By browsing, registering, or purchasing from this Website, you agree to be bound by these Terms. If you do not accept these Terms, you must refrain from using the Website.

2. Website Content & Product Accuracy

  • While Alliance Hardware Pty Ltd uses its best endeavours to ensure information accuracy, we cannot be held liable for inaccuracies, pricing errors, or manufacturer specification changes supplied by third-party suppliers.
  • Content is provided for general informational purposes only. You are responsible for confirming product suitability and specifications prior to purchase.
  • We reserve the right to modify, suspend, or discontinue any aspect of the Website or product listings at any time without prior notice.

3. User Accounts & Registration

  • You may browse as a guest or register an account. You must provide complete and accurate details during registration.
  • Only one account per email address is permitted. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately of any unauthorized use.

4. Intellectual Property All content, logos, trademarks, text, graphics, and code on this Website are the intellectual property of Alliance Hardware Pty Ltd or its licensors. You may not copy, reproduce, distribute, or commercialise any material without our explicit written consent.

5. Restricted Goods

  • Certain goods (such as knives, cutting tools, or spray cans) are restricted by age and jurisdiction.
  • By purchasing restricted items, you warrant that you are of legal age and capacity to purchase and possess such items in your state or territory.

PART B: TERMS AND CONDITIONS OF SALE

6. Orders & Contract Formation

  • Placing an order constitutes an offer to purchase goods at the advertised price plus applicable shipping fees.
  • A binding sales contract is formed only once payment is confirmed in full and Alliance Hardware issues a tax invoice or dispatches the item.
  • We reserve the right to accept or decline any order for any reason, including pricing errors, stock unavailability, or suspected fraudulent activity.

7. Special Order & Pre-Order Products Products designated on the Website as “Special Order”, “On Backorder”, “Pre-Order”, or “Supplier Direct” are ordered specifically for your purchase directly from third-party manufacturers, distributors, or suppliers.

  • Availability & Lead Times: Special Order items are subject to supplier stock availability. Estimated lead times (typically 2–5 business days) are provided in good faith based on supplier advice and are not guaranteed delivery dates.
  • Pre-Orders: Orders placed for items advertised as “Pre-Order” cannot be cancelled unless the release/dispatch date changes significantly from the date of purchase.
  • Delays & Cancellations: If a Special Order product is delayed or discontinued, we will contact you via email or phone. You may choose to await incoming stock, select an alternative product, or receive a full refund.
  • Pre-Purchase Advice: If your purchase is time-sensitive, we strongly recommend contacting our team prior to ordering to verify real-time supplier stock.

8. Pricing & Payment

  • All prices are in Australian Dollars (AUD) and include GST where applicable. Prices exclude shipping and insurance unless explicitly stated.
  • Payments must be made in full via our secure gateways (PayPal, Stripe) prior to dispatch.
  • Security & Fraud Verification: Alliance Hardware reserves the right to perform payment security checks on any order. This verification process may involve temporarily splitting payment charges into two small verification amounts. The cardholder must confirm these amounts prior to the release and dispatch of the order.

9. Delivery & Shipping

  • Handling Time: Our standard handling time is 1–5 business days.
  • Delivery Address: Delivery must be to a physical address or PO Box within Australia. We do not deliver to freight forwarding addresses.
  • Transit Risk & Insurance: Title and risk pass to you upon delivery or collection. Goods are not insured in transit by default; transit insurance can be requested by contacting us at contact@alliancehardware.com.au immediately after placing your order.
  • Signing for Delivery: Signing the carrier delivery docket confirms that items were received intact and in good condition. Alliance Hardware is not liable for visible transit damage claimed after a delivery note has been signed.
  • Delays: While we strive to meet dispatch timeframes, Alliance Hardware is not liable for third-party carrier failures or transit delays beyond our reasonable control.
  • Special Shipping Exclusions: Bandsaw blade orders, dangerous goods, and regional deliveries outside Metro Melbourne may incur additional surcharges or be excluded from free shipping promotions.

10. In-Store Click & Collect

  • Orders selected for Click & Collect at the Alliance Hardware store must be collected within 7 days of receiving notice that your order is ready. Uncollected orders after 7 days may be reallocated to stock and re-ordered for you.
  • Collection Requirements: When collecting your items, you must present a copy of your order confirmation, valid photo ID, and the physical credit/debit card used for the purchase (card not required for PayPal transactions).

11. Refunds, Returns & Change of Mind Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • Change of Mind: If you change your mind, items may be returned or exchanged within 14 days of purchase, provided they are unused, unworn, in original sealed packaging, with all accessories/manuals, and accompanied by proof of purchase.
  • Restocking Fees & Freight: Delivery and freight costs associated with returns are non-refundable. If return conditions are not fully met upon assessment by our staff, a 15% restocking fee will apply. Refunds or credits may take up to 14 working days to process upon item receipt.
  • Exclusions: Due to safety, health, or clearance policies, the following items are strictly excluded from change-of-mind returns:
    • Respiratory protection equipment
    • Hand sanitisers
    • Clearance Outlet products

PART C: WARRANTIES & LEGAL LIABILITY

12. Manufacturer Warranty & Claims All new products are covered by manufacturer warranties in addition to your statutory rights under Australian Consumer Law.

  • Warranty Conditions: Claims require original proof of purchase and evidence that the tool/product was operated in accordance with its instruction manual in a suitable working environment.
  • Exclusions: Warranties do not cover normal wear and tear, misuse, uncertified repairs, altered serial numbers, unauthorized battery/charger usage, calibration, consumable items (such as battery packs), or force majeure events. All transport and shipping costs for warranty assessments are the buyer’s responsibility.

13. Limitation of Liability & Indemnity To the maximum extent permitted by law, Alliance Hardware Pty Ltd excludes liability for direct, indirect, special, or consequential loss, loss of profit, or downtime resulting from product usage or website access. You agree to indemnify Alliance Hardware against any claims arising from your breach of these terms.

14. Governing Law These terms are governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria.

15. Contact Us For questions regarding these terms, orders, or return claims:

  • Phone: (03) 9898 9943
  • Email: contact@alliancehardware.com.au
  • Address: 39-51 Chapman Street, Blackburn North VIC 3130